Feedback & Complaints

We Listen. We Learn. We Improve.

At INREACH Supports, your voice matters. We are committed to listening to feedback and resolving complaints with transparency, professionalism, and care. Whether you're a participant, family member, support coordinator, staff member, or community stakeholder — your input helps us deliver better outcomes and build a stronger, safer, more responsive organisation.

Submit Feedback

We welcome all feedback — compliments, suggestions, or concerns. Your experience helps us understand what we're doing well and where we can improve.

You can provide feedback by:

• Filling out a feedback form online or in person
• Speaking with your support worker or a team leader
• Contacting our office directly

Feedback can be anonymous, and we will always respect your privacy and your right to share your experience.

Make a Complaint

If something isn't right, we encourage you to speak up. You have the right to make a complaint without fear of reprisal.

We take all complaints seriously and handle them promptly, fairly, and in line with our Complaints Policy.

What You Can Expect:

• Your complaint will be acknowledged within 2 business days
• A staff member will follow up to discuss your concern
• You will be kept informed throughout the resolution process
• Your privacy and confidentiality will be protected

Participant Rights

All participants have the right to:

• Be treated with dignity, respect, and fairness
• Provide feedback or make a complaint
• Have their feedback heard without fear
• Receive services that reflect their choices and preferences

We are committed to upholding the NDIS Code of Conduct and the NDIS Practice Standards in everything we do.

We're Here to Help

We view feedback and complaints as a gift — an opportunity to improve.

If you're unsure how to share your feedback or want support to make a complaint, our team is here to help you every step of the way.

Thank you for helping us make INREACH Supports better — for everyone.